Welcome to our FAQ page! Here, we answer all your questions about our store, products, and delivery services. If you don’t find what you’re looking for, feel free to contact us.
To place an order:
We accept the following payment methods:
Orders are processed and shipped within 1-2 business days after payment confirmation. Delivery times via Fastway depend on your location:
You will receive tracking details once your order has been dispatched, so you can track its journey.
Yes! We deliver to all areas in South Africa, from major cities to rural areas, through Fastway’s reliable delivery service.
Delivery fees are calculated at checkout based on your delivery address. We strive to keep shipping costs affordable, and we sometimes offer special promotions with discounted or free shipping!
Yes, once your order has been dispatched, you will receive an email with tracking details from Fastway. You can track your package on their website or through their app.
Unfortunately, once an order has been processed and shipped, we are unable to make changes. If you need to make any adjustments to your order, please contact us immediately after placing your order, and we’ll do our best to assist you. You can email Abbey@blackmajor.co.za
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your package. Provide your order number and photos of the item, and we will arrange a replacement or refund based on your preference. You can email Abbey@blackmajor.co.za
We accept returns and exchanges on unworn, unwashed items in their original condition. If you need to return or exchange an item, please contact us within 7 days of receiving your order. We’ll guide you through the return process.
Note: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
If your order hasn’t arrived within the expected time frame, please contact us with your order number. We will follow up with Fastway and resolve the issue as quickly as possible.
Yes, we use secure payment gateways and encryption to ensure your personal and payment information is protected. Shopping with us is safe and secure.